Privacy & Cookie Policy
Welcome to our booking platform (the “Platform” or “We”). The Platform allows guests or tenants to perform online booking or reservations of properties and rooms (the “Service”).
This privacy policy (the “Policy”) outlines our privacy practices with respect to the Service, including how your personal information and data are collected, stored, used, and shared. Providing personal information is your choice; however, we need certain details to allow you to use the Service. We act as data controllers and are responsible for the collection and use of any data that you submit or provide through the Service.
In addition to this Policy, we may have additional policies or codes of conduct that apply to your use of the Service. If you have any questions, please contact us.
What kind of personal information is collected?
When you submit an inquiry, make a customer service request, or register an account, you may provide contact information such as your name, address, mobile phone number, and email address.
We may collect your credit or debit card details when you pay for the Service. This information is collected on our behalf by a payment processor. We may use cookies and similar tracking technologies on our website and via email. Additionally, we may collect your IP address and, when necessary for payouts to property owners, bank details.
Use and disclosure of collected information
We may share the information you provide with third-party service providers to operate and support the Service, including for:
- Communicating with you regarding the Service and responding to your requests.
- Enhancing the security and safety of the Service (e.g., investigating suspicious activity or policy violations).
- Developing new tools, products, or services within the Service.
- Associating activity across your devices to improve the Service.
- Identifying and fixing bugs.
- Conducting data and system analytics, including research to improve the Service.
- Complying with applicable law and assisting law enforcement or competent authorities where necessary or justified.
Accessing, modifying, exporting, or deleting your information
You have the following rights with respect to your personal data:
- Request a copy of your personal data.
- Request correction of inaccurate or outdated personal data.
- Request deletion of personal data when it is no longer necessary for the purposes collected.
- Withdraw consent to processing at any time (for example, to stop receiving e‑marketing). You may still receive essential service or system messages.
- Request your data in a portable format and, where feasible, have it transmitted to another controller when processing is based on consent or contract.
- Request restriction of processing where there is a dispute over accuracy or processing.
- Object to processing when based on legitimate interests and/or for direct marketing.
Where these actions are not available through the Service, contact us to exercise your rights.
GDPR notice
As a data controller, we are committed to protecting and respecting your privacy in compliance with the EU General Data Protection Regulation (GDPR) 2016/679.
Our legal basis for collecting personal data
- Consent: Where required, we obtain and record your consent for specific purposes.
- Contract: We process personal information as necessary to perform our contracts and provide the Service.
- Legitimate interests: We may process data where a mutual legitimate interest has been identified and your privacy interests do not override this interest.
Data retention
We retain personally identifiable information for as long as necessary for the purposes set forth above. We may delete information from our systems, without notice, once we deem it no longer necessary for those purposes.
CCPA notice
If you are a California resident, you may exercise the following rights under the California Consumer Privacy Act (CCPA):
Right to know
Request information about the categories and specific pieces of personal information we have collected, the sources, the business purposes for collection, and the types of third parties with whom we share it.
Right to deletion
Request deletion of your personal information. We will delete any information not critical to normal business operations and direct our service providers to do the same. Data is considered critical when used to:
- Provide goods or services to you.
- Detect and resolve security or functionality issues.
- Comply with legal obligations.
Right to non-discrimination
If you exercise your rights, we will not:
- Deny goods or services to you.
- Charge different prices or rates, or impose penalties.
- Provide a different level or quality of goods or services.
Do not sell my personal information
We do not sell information that identifies you (e.g., your name or contact details). We may allow advertising networks (e.g., social or search platforms) to collect electronic activity information on our website.
Children’s privacy
The Service is intended for individuals aged 16 or older. We do not knowingly collect information about children under 16.
Cookies
We use cookies and similar technologies to improve and personalize the Service, analyze usage, enhance security, and remember your preferences (e.g., keeping you logged in). The data may include pages viewed, session duration, and IP addresses.
You can block or delete cookies through your browser settings. Disabling cookies may adversely affect your experience on the Service.
Changes to this Policy
We may update this Policy from time to time. We will provide notice through the Service interface. Your continued use of the Service after changes take effect constitutes consent to the revised Policy. If you do not consent, we may terminate your use after 30 days from your decline. Where legally required, changes may take effect immediately. The latest version and effective date will be available on the Service.
Contact us
If you have questions about this Policy or your data, please contact: triangleeliteproperties@gmail.com